Support > Help > E-mail Compression

Support : E-mail Errors

There was a problem logging onto your mail server. Your Password was rejected. Account: 'Acount Name', Server: 'Server Name or IP', Protocol: POP3, Server Response: '-ERR Unable to log on', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Solution :

Make sure you are using the proper, domain or Ip for your incoming (POP3) and outgoing (SMTP) servers. The username on our servers is your FULL email address.

Problem

Unable to logon to the server using Secure Password Authentication. Account: 'Account Name', Server: 'Server Name or IP', Protocol: POP3, Server Response: '-ERR Unknown command', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Solution

The incorrect box was checked during setup. You will need to uncheck the "Logon using Secure Password Authentication" box.
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Problem

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'email@anotherdomain.com'. Subject 'Your subject', Account: 'Account Name', Server: 'Server Name or IP', Protocol: SMTP, Server Response: '503 This mail server requires authentication. Please check your mail client settings.', Port: 25, Secure(SSL): No, Server Error: 503, Error Number: 0x800CCC79

Solution

Check the box next to "My Server Requires Authentication".
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Problem

The connection to the server has failed. Account: 'Account Name', Server: 'Server name or IP, Protocol: SMTP, Port: ##, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Solution This problem can be caused several ways.

  • The SMTP port needs to be set to 25.
  • The POP3 port needs to be set to 110.
  • Make sure you are online.
  • Make sure you dont have a Windows or Norton Firewall installed and blocking the ports.
  • Most DSL carriers block port 25. You will need to use their email server for sending email.

Problem

error (0x800ccc0f): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider

Solution

http://support.microsoft.com/kb/813514
These error messages may occur if Microsoft Outlook or if Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:

  • Incorrect account settings
  • Misconfiguration of personal firewall software
  • Antivirus software
  • A bad modem
  • Maximum Transmission Unit (MTU) size
  • Outlook Express has been removed from the computer or the installation is damaged
  • Your user profile in Outlook is damaged
  • An e-mail item on your POP3 server is damaged

Configure your firewall software to grant access to the Internet for the following files: For Outlook Express: Msimn.exe For Outlook: Outlook.exe By default, most e-mail clients have to have outbound access on port 110 and inbound access on port 25. For more information about the ports that communicate with your e-mail server, contact your ISP or system administrator.

Firewall software that has been known to cause this problem includes products by the following vendors:

  • McAfee
  • Symantec
  • ZoneLabs
  • Cisco
  • Cygate
  • Sonicwall
  • Freedom Security Zero Knowledge

If your antivirus solution includes an e-mail scanning feature, you may have to do additional configuration to use Outlook or Outlook Express with the antivirus e-mail scanning feature.
Antivirus software that has been known to cause this problem includes products by the following vendors:

  • Symantec (Norton)
  • McAfee
  • Trend Micro (PC-cillin)
  • Panda